Refund & Cancellation Policy
General Refund Guidelines
Our refund policy is designed to ensure customer satisfaction while maintaining fair business practices.
- Refunds are processed within 5-7 business days of approval
- Cancellations must be made at least 48 hours before scheduled travel
- Refund amounts may be subject to processing fees
Refund Process
- Submit a refund request through our customer service portal
- Provide necessary booking information and reason for cancellation
- Our team will review and process your request
- Refund will be credited to the original payment method
Cancellation Policy
Booking Cancellation Terms
- Free cancellation is available up to 48 hours before scheduled departure
- Cancellations made within 48 hours of departure may incur partial or full cancellation fees
- Special event and peak season bookings may have different cancellation terms
Cancellation Fee Structure
| Cancellation Timeframe | Cancellation Fee |
|---|---|
| More than 48 hours before departure | No Fee |
| 24-48 hours before departure | 25% of total booking |
| Less than 24 hours before departure | 50% of total booking |
Special Conditions
Certain tickets, such as promotional or discounted fares, may have restricted cancellation options. Always check the specific terms of your booking at the time of purchase.
Contact for Cancellations
For cancellations or questions about our policy, please contact our customer service:
Phone:1-888-422-5514
Email:support@gotravelo.com